Privacy Policy

Last Updated: August 25, 2026

Crev (“Crev”, “we”, “us”, “our”) operates the website thecrev.com (the “Website”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase on our Website. It is designed to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By using the Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Account login credentials (if you register)
  • Order history and communication with our customer support

b) Information collected automatically:

  • Browsing behaviour on our Website (pages visited, time spent, click patterns, referral source)
  • Device and technical information (IP address, browser type, operating system)
  • Cookie and tracking data (see Section 4 below)

c) Payment information:

We do not collect or store your card number, CVV, UPI ID, or net banking credentials. All payment processing is handled directly and securely by our third-party payment provider. The third-party payment provider’s handling of your payment data is governed by its own privacy policy and terms, which we encourage you to review.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including shipping and delivery
  • Communicate with you regarding orders, offers, and customer support
  • Improve our Website, products, and overall shopping experience
  • Send you marketing and promotional communications (with the option to opt out at any time)
  • Detect and prevent fraud, unauthorized transactions, or misuse of the Website
  • Comply with legal obligations

3. Legal Basis for Processing

We process your personal data on the basis of your consent (e.g., when you provide information at checkout or subscribe to marketing emails), and where necessary, to perform our contractual obligations to you (fulfilling your order) or to comply with applicable law.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse Website traffic. Specifically, we use:

  • Google Analytics — to understand website traffic and user behaviour
  • Meta Pixel (Facebook/Instagram) — to measure ad performance and show you relevant ads on Meta platforms
  • Email marketing tools (e.g., Mailchimp or similar) — to send you newsletters and promotional communications if you have opted in

These third-party tools may place their own cookies on your device and collect data as per their respective privacy policies. You can control or disable cookies through your browser settings; however, this may affect certain Website functionalities.

5. Sharing of Your Information

We do not sell your personal data. We may share your information with:

  • Third-party payment providers, to process payments
  • Courier and logistics partners, to fulfil and deliver your orders
  • Analytics and marketing service providers (Google, Meta, email marketing platforms), as described above
  • Legal and regulatory authorities, where required by law or to protect our legal rights

All third parties we work with are expected to handle your data securely and in accordance with applicable law.

6. Data Security

We implement reasonable technical and organisational measures — including secure servers and restricted access — to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including order history and legal/tax compliance requirements, after which it is securely deleted or anonymised.

8. Your Rights

Subject to applicable law (including the DPDP Act, 2023), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data, subject to legal retention requirements
  • Withdraw consent to marketing communications at any time (via the unsubscribe link in our emails or by contacting us directly)
  • Raise a grievance regarding how your data is handled

To exercise any of these rights, please contact us at support@thecrev.com.

9. Children’s Privacy

Our Website is intended for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

10. Third-Party Links

Our Website may contain links to third-party websites (including social media platforms). We are not responsible for the privacy practices or content of such external sites, and we encourage you to review their respective privacy policies.

11. Grievance Officer

In accordance with applicable Indian law, you may direct any privacy-related grievances to:

Email: support@thecrev.com
Address: Third Space, Shyam Nagar, Pulla Bhuwana, Arihant Nagar, Pahada, Udaipur, Rajasthan 313001

We will acknowledge and address grievances within the timelines prescribed under applicable law.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Crev
Third Space, Shyam Nagar, Pulla Bhuwana, Arihant Nagar, Pahada, Udaipur, Rajasthan 313001
Email: support@thecrev.com