Shipping policy

Shipping Policy

Last Updated: July 26, 2026

This Shipping Policy explains how Crev ("we", "us", "our") processes, ships, and delivers orders placed on thecrev.com. Please read this alongside our Terms & Conditions and Refund & Cancellation Policy.

1. Shipping Coverage

We currently ship across all serviceable pin codes within India. (If you plan to ship internationally, replace this line with the list of countries you serve and any related restrictions.)

2. Order Processing Time

  • Orders are processed and dispatched within 1–3 business days of order confirmation and successful payment via Razorpay, excluding Sundays and public holidays. (Update this if your actual processing time differs — e.g., if items are made-to-order.)
  • You will receive an order confirmation email/SMS immediately after checkout, and a separate shipping confirmation once your order has been dispatched.
  • Orders placed on weekends or public holidays will begin processing on the next business day.

3. Shipping Partners

We ship through reputed third-party courier partners to ensure safe and timely delivery.

4. Shipping Charges

  • Free shipping on orders above ₹5000
  • Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your payment.

5. Estimated Delivery Timelines

  • Metro cities: approximately [3–5] business days from dispatch
  • Non-metro/other locations: approximately [5–8] business days from dispatch

These timelines are estimates provided by our courier partners and are not guaranteed. Actual delivery may be affected by weather, regional restrictions, courier delays, or circumstances beyond our control.

6. Order Tracking

Once your order is shipped, you will receive a tracking link/number via email or SMS so you can track your shipment's status directly with the courier partner.

7. Delayed or Non-Delivery

  • If your order has not arrived within the estimated delivery window, please contact us at support@thecrev.com with your order number, and we will follow up with the courier partner on your behalf.
  • If a shipment is confirmed lost in transit, we will offer you a replacement (subject to stock availability) or a full refund, at your preference.

8. Incorrect or Incomplete Address

  • Please ensure your shipping address, pin code, and phone number are accurate and complete at the time of ordering. Crev is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by you.
  • If a shipment is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-shipment; additional shipping charges may apply for re-delivery.

9. Damaged Shipments

If your order arrives visibly damaged, please refuse the delivery if possible, or contact us within 7 days of delivery at support@thecrev.com with photos of the damaged package/product. This will be handled as per our Refund & Cancellation Policy.

10. Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately (from different fulfilment points) and could arrive on different dates. You will be notified via email/SMS if this is the case.

11. Contact Us

For any shipping-related questions, please reach out to:

Crev Customer Support Email: support@thecrev.com Address: Third Space, Shyam Nagar, Pulla Bhuwana, Arihant Nagar, Pahada, Udaipur, Rajasthan 313001