Refund & Cancellation Policy
Last Updated: August 25, 2026
At Crev, we want you to love what you order. This policy explains how order cancellations, returns, and refunds work when you shop with us at thecrev.com. Please read it carefully before placing an order.
1. Order Cancellation
You may cancel your order free of charge before it has been shipped. To do so, contact us as soon as possible at support@thecrev.com with your order number.
Once an order has been shipped, it can no longer be cancelled. In that case, you may raise a return request once the product is delivered, as per the terms below.
If we cancel your order on our end (e.g., due to stock unavailability or a pricing/listing error), you will receive a full refund to your original payment method.
2. Return & Refund Eligibility
We accept returns only if the product delivered is:
- Defective (e.g., manufacturing fault, damaged fabric, faulty stitching)
To be eligible, you must report the issue to us within 7 days of the date of delivery, along with:
- Your order number
- Clear photos/video of the defect or discrepancy
- A brief description of the issue
Requests raised after 7 days from delivery will not be eligible for return or refund.
3. Non-Returnable Items
As a general rule, all products are eligible for return under the conditions above. If a specific product is non-returnable (e.g., certain sale items, innerwear, or made-to-order pieces), this will be clearly and explicitly mentioned on that product’s page at the time of purchase. Please check the product page before ordering if you are unsure.
4. How to Raise a Return/Refund Request
Email support@thecrev.com within 7 days of delivery with your order number, photos/video of the issue, and a description of the problem.
Our customer service team will review your request and may reach out for additional information or clarification.
Once approved, we will share instructions for returning the product (via reverse pickup or self-ship, as applicable).
Please ensure the product is unused, unwashed, and returned with its original tags and packaging, unless the return is due to a defect that makes this impossible.
5. Refund Process & Timeline
Once your returned product is received and inspected (or your claim is otherwise verified), and upon consultation with our customer service representative, we will initiate your refund.
Refunds are processed back to your original payment method (i.e., the source account used at checkout) through the third-party payment provider.
Refunds typically reflect in your account within 7 to 10 business days from the date of approval, though actual timing may vary slightly depending on your bank or payment provider.
You will receive an email confirmation once your refund has been initiated.
6. Exchanges
If you’d prefer an exchange (e.g., a different size) instead of a refund for an eligible defective/incorrect item, please mention this when raising your request at support@thecrev.com, and our team will assist based on stock availability.
7. Damaged or Wrong Item Received
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with photo/video evidence.
We will make it right — whether through a replacement, exchange, or refund — at no additional cost to you.
8. Failed or Duplicate Payments
If a payment fails but an amount is debited from your account, or if you are charged more than once for the same order due to a technical issue with the payment process, please contact us with your transaction ID and order details.
We will coordinate with the third-party payment provider to verify the transaction and process a refund for any excess or erroneous charge to your original payment method.
9. Contact Us
For any cancellation, return, or refund-related query, please reach out to:
Crev Customer Support
Email: support@thecrev.com
Address: Third Space, Shyam Nagar, Pulla Bhuwana, Arihant Nagar, Pahada, Udaipur, Rajasthan 313001
We aim to respond to all queries within 24–48 hours.